Disability Support

Disability Support

Disability services and support organization

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Aged care

Home help service agency


Home health care service

EnableU Newcastle delivers approved NDIS and aged care services throughout the Hunter region, including Newcastle and Lake Macquarie. NDIS and disability support services in Newcastle and Lake Macquarie. From in-home support and community access to allied health therapies and nursing, we’re here for NDIS participants and older Australians alike. Our diverse, multilingual team is professionally trained, fully vetted, and police-checked—ensuring reliable, high-quality care delivered safely and directly to your home.

EnableU Newcastle - NDIS, Home Care & Allied Health
3 Kirkloch Cl, Wallsend NSW 2287, Australia
1300 197 943

Disability Services

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What to Expect From Your First Allied Health Home Visit

If you or your loved one is about to start home-based allied health therapy, it’s normal to have questions. At EnableU, we want you to feel prepared, comfortable, and confident about what comes next. Here’s a complete guide to your first in-home therapy session.

Step 1: Introduction and Consent

Your therapist will begin by introducing themselves and explaining their role (OT, physio, etc.). They'll confirm your consent to proceed with the session, and answer any initial questions. If English isn’t your preferred language, we can arrange a multilingual therapist or interpreter as needed.

Step 2: Understanding Your Needs and Goals

The therapist will ask questions about your daily life, current challenges, and goals. These might include:

  • What tasks are difficult right now (e.g. dressing, walking, stairs)?
  • Do you use any equipment or mobility aids?
  • What activities or roles are important to you?
  • Have you received therapy in the past?

Our approach is person-first—we listen carefully, involve family where appropriate, and tailor therapy to what matters to you.

Step 3: Functional Assessment

Depending on your needs, the therapist may perform a functional assessment. This helps us understand how you move, think, or manage tasks around the home. Examples include:

  • Walking and transfers (e.g. bed to chair)
  • Stairs, shower access, or kitchen setup
  • Range of motion, balance, or grip strength
  • Problem-solving or memory (if relevant)

For children, the assessment may involve play-based activities or observation of routines like feeding or communication.

Step 4: Home Environment Review

We’ll also review your physical environment to ensure it’s safe and supportive. This may involve:

  • Checking for trip hazards, layout concerns, or unsafe furniture
  • Recommending equipment or modifications (e.g. rails, shower chairs)
  • Discussing how to make spaces more functional

Step 5: Discussing Next Steps

At the end of your first visit, we’ll talk through what happens next:

  • Therapy plan and session frequency
  • Reports needed for NDIS or aged care reviews
  • Referrals to other team members (e.g. speech therapist, OT)

We’ll ensure you understand the plan and feel involved in all decisions about your care.

How to Prepare for Your First Visit

  • Have any relevant documents ready (NDIS plan, medical reports)
  • Wear comfortable clothing and allow at least 60–90 minutes
  • Let us know if you need an interpreter or cultural considerations
  • Think about your goals—what do you want to be able to do?

Ongoing Therapy and Reviews

Following your first session, EnableU will provide regular updates and progress tracking. We work with your GP, support coordinator, or plan manager to ensure therapy aligns with your broader health and life goals.

Contact EnableU today if you’re ready to start your therapy journey with an allied health team that comes to you—on your terms, in your space.

Frequently Asked Questions

A support-at-home provider delivers personal and domestic assistance within the participant's home under NDIS or aged care funding.

Home care generally supports older people through aged care funding, while disability support is specific to NDIS participants of all ages.

Respite care provides temporary relief for carers and is available under NDIS for eligible participants.

Transport may be offered directly or reimbursed, depending on the care plan and funding type.

Examples include personal hygiene, mobility support, meal preparation, and household chores like cleaning or laundry.